Is it possible/on the roadmap to enable advanced scheduling for Advanced Outreach bionic queries?

  • 6
  • Question
  • Updated 4 months ago
It appears that the most granular we can run bionic queries for Advanced Outreaches is daily (documentation link). Do we have any plans to enable an advanced scheduler like we do for Bionic Rules? Use case is a customer who wants to be able to send out closed-loop NPS surveys as soon as possible after a case is closed - rather than potentially wait a full day.
Photo of Spencer Engel

Spencer Engel, Employee

  • 4,812 Points 4k badge 2x thumb

Posted 4 months ago

  • 6
Photo of Abhishek Sivaraman

Abhishek Sivaraman, Senior Product Manager

  • 7,238 Points 5k badge 2x thumb
Hi Spencer,

For near to real time use cases , we recommend to use Gainsight events framework for scheduling the advanced outreach.

That being said, we can indeed look at adding the advanced scheduler component into Advanced outreach if we hear more use cases for the same.

Abhishek S