Is it possible/on the roadmap to enable advanced scheduling for Advanced Outreach bionic queries?

  • 9
  • Question
  • Updated 3 months ago
  • Acknowledged
It appears that the most granular we can run bionic queries for Advanced Outreaches is daily (documentation link). Do we have any plans to enable an advanced scheduler like we do for Bionic Rules? Use case is a customer who wants to be able to send out closed-loop NPS surveys as soon as possible after a case is closed - rather than potentially wait a full day.
Photo of Spencer Engel

Spencer Engel, Employee

  • 5,844 Points 5k badge 2x thumb

Posted 8 months ago

  • 9
Photo of Abhishek Sivaraman

Abhishek Sivaraman, Senior Product Manager

  • 9,150 Points 5k badge 2x thumb
Hi Spencer,

For near to real time use cases , we recommend to use Gainsight events framework for scheduling the advanced outreach.

That being said, we can indeed look at adding the advanced scheduler component into Advanced outreach if we hear more use cases for the same.

Abhishek S
Photo of Kate Green

Kate Green, Champion

  • 5,980 Points 5k badge 2x thumb
Hi Abhishek - can you point me to the best product documentation for the Events Framework you referenced above?
Photo of Dan Ahrens

Dan Ahrens, Official Rep

  • 25,952 Points 20k badge 2x thumb
Hi Kate, here's a detailed support article

and an 8 min walkthrough video:

Hope you find those resources useful!
Photo of Calvin Multanen

Calvin Multanen

  • 1,850 Points 1k badge 2x thumb
This would be a helpful feature for us. Bionic Rules allows for Cron scheduling. It would be great if AO did as well. 

Ideally, we would use the Events framework to trigger real-time emails but that would require working with our CorpEng/SFDC admin team which would slow things down and make it trickier to update down the road. 
Photo of Kate Green

Kate Green, Champion

  • 5,982 Points 5k badge 2x thumb
Agreed - for a more timely communication jump off, I'd like to be able to trigger the program at least 2 times per day.