Internal Attendees on Timeline Activity for Non-Salesforce Users

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  • Idea
  • Updated 8 months ago
  • Under Consideration
From what I can tell, it doesn't seem like you can include anyone on the Internal Attendee's section when logging a call in Timeline (please correct me if I'm wrong here). It would be nice to be able to do so for cases when someone without a SFDC account (e.g. a Product Manager, Engineer, etc) is on a call with a customer.
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Phil Kowalski

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Posted 8 months ago

  • 3
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Dan Ahrens, Official Rep

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Hi Phil,

You are correct, the Internal Attendee field references SFDC users. The External Attendee field references SFDC contacts. 
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Nate Newby-Kew

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Yeah, I'd love to see this work off of the Users object, allowing entries marked as Internal to be referenced there.