Insert reports in email without making it personalized

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  • Updated 2 months ago
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Hello Team,

Sending an email via AO is great but it is compulsory to have the acc or contact id populated to make it personalized. Our requirement is to send generic report and we donot wish to make it personalized. Any thoughts if this can even be done?

Regards,
Jahnavi
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Jahnavi, Champion

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Posted 3 months ago

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Kate Green, Champion

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Yes - I'd love to be able to send high level reports inside of an email to our senior leadership or other internal teams.
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Dan Ahrens, Gainster (employee)

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Hi Jahnavi - I'm not totally following your "generic report" comment. Would this be like a sample report or a report that is not specific to a single customer but is rather content that would usually reside on an internal dashboard?
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Jahnavi, Champion

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Hey Dan

Joe and I worked on this and we used the old copilot for this for now. But it would be nice to have in AO

Regards,
Jahnavi
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Kate Green, Champion

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What I mean is... not account specific, where you're not filtering the report based on the account you're sending the email to.
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Dan Ahrens, Gainster (employee)

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So in your use case, Kate, this would be an internal report that could have data from multiple customers on it, right?
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Kate Green, Champion

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Yes, and correct me if I'm wrong, but when I map a report to a template in an outreach, it only gives me the option to map to reports that have an account id lookup to match to the contact being sent the email.
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Dan Ahrens, Gainster (employee)

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Correct. Sending reports via CoPilot requires that you have a single account - this is by design and to prevent you from accidentally sending information out to a customer that does not belong to them.

If you wanted to share reports internally, we recommend using Dashboard Sharing
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Kate Green, Champion

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Yea, that's what we're going to do but ideally would want to have a snapshot inside of the email.  Thanks Dan!
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Abhishek Sivaraman, Senior Product Manager

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Hi Jahnavi and Kate,

Thanks for sharing this use case. We can think of removing this restriction so that you are able to add other reports as well. This restriction is there for security purposes to prevent from accidentally sending reports which a customer should not be able to see.

We will  prioritize this use case based on similar request from customers and update here accordingly.

Thanks
Abhishek S