Increasing the Number of Allowed Custom Field Attributes in Advanced Outreaches?

  • 13
  • Idea
  • Updated 1 month ago
Hi there, 

Are there any plans to increase the number of custom field attributes in Advanced Outreaches? Right now you can only add 3 integers, 6 strings, etc. 

I've been using AO to send out internal emails of recent NPS and implementation survey responses and details. This involves mapping question responses/comments to custom attributes so that I can then map them to tokens in the email templates. 

The current limitation on the number of custom mappings allowed has created cases where I'm mapping responses/scores to standard fields like "Last Name", "First Name", "Sender First Name", etc.

It works but does look a little silly and could be confusing to another admin or AO user. It would be nice if the custom attribute limit was increased or at least the ability to customize the existing standard attributes.
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Calvin Multanen

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  • silly

Posted 2 months ago

  • 13
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Ben, Champion

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How many times can I +1 this? One just doesn't seem like enough. We are in total agreement Calvin!
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Matthew Lind, Champion

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I'll offer my +1, Ben.
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Karl Rumelhart, Official Rep

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I am glad to get this request.  Means you are using it aggressively.  I will talk to the team. 
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Abhishek Sivaraman, Senior Product Manager

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We have added 3 custom email fields this release based on use cases heard. Clearly, it seems we need to support more than that. We will explore more on this and update here.
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Lila Meyer, Official Rep

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Switched to an Idea post.
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Kate Green, Champion

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I am voting for this STRONGLY.  I was able to use a work around for my needs by mapping custom fields to things like "Sender First Name" and "Sender Last Name", since I didn't need to use those fields otherwise.  However, since I had 6 variations of different Programs, I inevitably made a mapping error because the fields were all using different names.  
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Jeff Kirkpatrick, Champion

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Kronos concurs.