Inability to honor Multiple Currencies on the C360

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  • Problem
  • Updated 4 months ago
  • In Progress
I have a customer that has customers with multiple currencies in their Current ARR field (on their account object) as you can see in the following screenshot: 

However, when I try to display that field in the C360 Summary as well as the Attributes section in the C360, the Current ARR only displays in pounds, which is this customer's default currency in SFDC. 

This is obviously an issue because it shows a customer with a $50,000 contract as a £50,000 contract. Big difference. 

At the very least, this issue needs to be addressed, and I understand from Support it's an enhancement request.

I'm also having an issue when trying to load their Current ARR field to the ARR field on the customer info, which I would like to do in order to utilize our revenue band feature. 
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Spencer Engel, Employee

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Posted 9 months ago

  • 10
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Azhar Uddin, Employee

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Hi Spencer we are having discussion on this to see if it is feasible to implement. I will keep you posted if we make any progress. 
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Jame Ervin

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We are having the same issue.  I'm disappointed that the behavior native to salesforce doesn't apply here. As we are rolling out to Europe, this means our CSMs do not have accurate revenue in their reports and it doesn't match up with the way it is reported on in our other systems.
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John Cascarano, Employee

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Updates to this? Multiple customers I'm working with are experiencing the same concern.