Inability to do any Program configuration on mobile (iPad) is a problem

  • 1
  • Problem
  • Updated 2 weeks ago
  • (Edited)
I am a regular user of my iPad Pro, which unfortunately means I cannot configure, review, or update Programs whatsoever. The issue lies that I cannot click the pencil (edit) icon when it is on top of a item in the flow (i.e. Participants, Conditional Wait, etc.). This is an extreme annoyance!

What can we do to allow for Program configuration on a Mobile Device?

Thanks!
Photo of Ben

Ben, Champion

  • 8,302 Points 5k badge 2x thumb
  • Frustrated

Posted 4 weeks ago

  • 1
Photo of olivialee

olivialee

  • 60 Points
Reboot the iPad by using preserving down at the sleep and home buttons on the equal time for about 15-20 seconds until the Apple logo seems - ignore the red slider - allow the pass of the buttons. you can also visit iPad Support for more information in detail. 
Photo of Ben

Ben, Champion

  • 8,302 Points 5k badge 2x thumb
Hey Olivia Lee,

Thanks for the note. The issue isn't with the iPad, it's with Gainsight's tool on iOS. You are unable to click on the green participants icon whatsoever on iOS. You need to be able to do that if you are setting up a program.

Looking forward to more info on mobile support!