In app NPS capability

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  • Idea
  • Updated 6 months ago
Add in-app NPS capability to GainSight's NPS functionality 
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Jackie Cofield

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Posted 6 months ago

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Jackie Cofield

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I've heard that this is a potential coming product improvement but wanted to officially request here as I couldn't find a similar improvement post. 

I'd love for GainSight to implement an in-app NPS survey capability. Right now we use a separate service  for that (Delighted) and will continue forward to some GainSight surveys while still using Delighted. It would be great to use GainSight for all of our NPS.
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Karl Rumelhart, Official Rep

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Thanks for the post.  We have heard this request and it is definitely on our long term roadmap but, to be transparent, we don't have a clear date for it yet.  But your input helps push it up in the backlog!
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Jackie Cofield

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That is great to hear, thank you!