I'm a new user, What are the best training document to go through ?

  • 1
  • Question
  • Updated 3 months ago
  • Answered
Training 
Photo of bbelluz

bbelluz

  • 70 Points

Posted 3 months ago

  • 1
Photo of Sai Ram Pulluri

Sai Ram Pulluri, Official Rep

  • 10,000 Points 10k badge 2x thumb
Hi Bernard, Welcome to Gainsight Community!

You have all the product documentation here, including the training videos.
Photo of Denise Stokowski

Denise Stokowski, Official Rep

  • 12,036 Points 10k badge 2x thumb
These couple of overview videos and introductions may help orient you to getting started.  Most of our training and docs are geared toward roles of Admin (GS Admin/CS Ops), CSM or Manager.
https://support.gainsight.com/Getting_Started/Roles

The other resource we have our Customer Success University with a number of eLearning courses.
https://customersuccessuniversity.gainsight.com/catalog#courses
Photo of Kate Green

Kate Green, Champion

  • 5,066 Points 5k badge 2x thumb
When searching for specific documentation, I recommend using the new built in help center for faster results.

Photo of Ben

Ben, Champion

  • 7,270 Points 5k badge 2x thumb
What Kate said. That feature is so nice for "in the moment" help. I am a relatively seasoned user and have already enjoyed this option!
Photo of Roshan Rahim Chittoor

Roshan Rahim Chittoor, Alum

  • 254 Points 250 badge 2x thumb
Also in the Help Center, you can find documentation relevant for that particular Gainsight app page. For example, if you are on the CoPilot page, documentation related to CoPilot will be shown in the Help Center as suggested articles, and if you are in the Report Builder, you can see documentation relevant to creating reports, and so on. 

(Edited)