Idea. When creating a CTA from the Cockpit, having the option to search for customers that "Contain", rather than "Starts with".

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  • Updated 3 weeks ago
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Right now if a CSM creates a CTA from the Cockpit, they have to type out the full Customer Account Name.  Ideally, we would prefer to type out Customer Account Number.  However, even if we can change the search style from 'customer search starts with' to 'customer search contains' would be a win!
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Sagan Sherlin

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Posted 3 weeks ago

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David Narunsky

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In my opinion, I agree this should be the default. It's very confusing. I've had to explain this to multiple management/c-level execs.
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Jeff Kirkpatrick, Champion

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When I create a CTA in cockpit, I type part of the name and a list pops up.  Granted, if the accounts are named the same thing (in the case of multiple accounts for the same customer) you don't know which is which.

This is why I've always told CSMs to go through the Customer List and create custom CTAs from the C360 Page.  Hasn't been too much push back on that.

That said - I agree it would be a nice enhancement to be able to do it directly from Cockpit.
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Manu Mittal, Employee

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Completely valid concern, and a very scary profile picture!

We have a feature today for our global search that allows configuring (1) what attributes to search on, and (2) what all to display in the search results to easily identify the right Account or Relationship. So from there it is possible to search on, for example, the Account Number instead of the Name, and then also have the Account Number in the search results. Would it work if we start honoring the same configuration wherever we provide similar Account search capabilities (finding the right Account to tie a CTA to, in this case)?
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Sagan Sherlin

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We have several large group of customers that all start out with the same.  So wasn't sure what it would take to get the search to go by contains, rather than start with.  Only for that reason.  We would LOVE to just type in their account number instead though!  One stop shop!

Outside of Cockpit - we're able to search by the account number, no problem.  It would be nice to have one more column though!  But then that would be an odd number - so maybe a total of 6 instead. :)

And thank you! I love my profile picture!