Idea. Ability to merge multiple records into one, and maintain their information in the new merged record.

  • 2
  • Idea
  • Updated 1 week ago
While reviewing the data in Salesforce - we found we have a rather large amount of duplicate records.  May it be from early on and someone creating a record without searching for the record first - or account take overs and simply just renaming the record.  Which after reading, I understand way.  If they were to merge, one of the accounts information would be lost.

Is there future planning that would allow all information to be retained from a merge?

For example, I have 8 duplicate Company records.  All of which have information we don't wish to lose.  Ideally when we would merge the record, the information would all be retained into the new 'master' Company record - with an indicator of sorts that it was merged into the 'master'.

Thank you for your time and feedback!
Photo of Sagan Sherlin

Sagan Sherlin

  • 1,110 Points 1k badge 2x thumb

Posted 2 weeks ago

  • 2
Photo of Lila Meyer

Lila Meyer, Official Rep

  • 13,594 Points 10k badge 2x thumb
Hi Sagan!

This article has some info on merging records using Gainsight, but it sounds like you're asking about merging records in Salesforce? If you haven't already, you might want to check out this SFDC help article on merging account records. 
Photo of Sagan Sherlin

Sagan Sherlin

  • 1,110 Points 1k badge 2x thumb
Hi Lila!

The accounts are created in Salesforce, but synced to Gainsight.  So there is information we don't want to lose - such entries on the Timeline (main one), but also the Contacts in other cases.  For the times where the incorrect record was used for a period of time to store contacts.

In the particular instance I'm faced with, there are 8 accounts that were created in Salesforce - but synced to Gainsight.  Each record has information that we want to maintain in the new "Master".

In reading the Salesforce, I can merge the records - but unsure how they will affect the Gainsight Record - as it has the Timeline and Contact entries that are still needed.
Photo of Lila Meyer

Lila Meyer, Official Rep

  • 13,594 Points 10k badge 2x thumb
Thanks for the additional context! I'll loop in our product management team to help answer. 
Photo of Sagan Sherlin

Sagan Sherlin

  • 1,110 Points 1k badge 2x thumb
Thank you Lila!!