I can't unsubscribe from Gainsight emails

  • 1
  • Problem
  • Updated 11 months ago
  • Solved
I no longer wish to receive release notes type emails from Gainsight. The email footer has a link that says To stop receiving notifications about Product News & Updates, click here. 

However, "click here" doesn't link to an unsubscribe page, it just links to the community: https://community.gainsight.com/gainsight/categories/gainsight_release_notes?utm_source=notification...

And it also says "Don't reply directly to this email." 

So, here I am. Can you please fix your unsubscribe link in your next email? 
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Reed David

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Posted 11 months ago

  • 1
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Lila Meyer, Official Rep

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Hi Reed!

Sorry you're having trouble with unwanted emails. It looks like you're actually following a category here on the Community site called "Product News & Updates," so when we post to that category, you're receiving automated email updates. These emails are coming from Gainsight's Community site, not the actual Gainsight application, where we do have you opted-out from email comms. 

If you un-follow the Product News & Updates category here on the Community, you'll stop receiving the emails. Unfortunately, I don't see a way for me to edit your follows, otherwise I'd take care of it for you!
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Reed David

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Got it, thank you! That's really confusing, which I see an issue with Get Satisfaction. Thanks for pointing me in the right direction.