How to delete a survey response?

  • 5
  • Question
  • Updated 4 months ago
  • Answered
I'm not trying to manipulate our results, but we had a test survey sent out in production and would like to remove it so that it actually doesn't doctorate the real responses from other customers. So, is there an easy way to remove a specific survey response? If so, what objects would be affected? Any tool form Gainsight to do this or would it entail using Salesforce tools?

Thanks!
Photo of Marcelo

Marcelo, Champion

  • 3,540 Points 3k badge 2x thumb

Posted 4 months ago

  • 5
Photo of Jessica Belleville

Jessica Belleville, Employee

  • 596 Points 500 badge 2x thumb
Hello Marcelo,

If you believe you need to delete a Survey response(s) or move a response to another survey, please contact support@gainsight.com. There are multiple objects that hold the survey data, and they have to be deleted in a certain order. If this is not performed correctly, one object can still hold data, while the others don't.
Photo of Sagan Sherlin

Sagan Sherlin, Champion

  • 4,866 Points 4k badge 2x thumb
So that's how you delete them!  I created one as a test to figure things out - and then was ready to delete it and couldn't find out how.  Community saves the day again! :)
(Edited)