How to delete a survey response?

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I'm not trying to manipulate our results, but we had a test survey sent out in production and would like to remove it so that it actually doesn't doctorate the real responses from other customers. So, is there an easy way to remove a specific survey response? If so, what objects would be affected? Any tool form Gainsight to do this or would it entail using Salesforce tools?

Thanks!
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Marcelo, Champion

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Posted 2 weeks ago

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Jessica Belleville, Employee

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Hello Marcelo,

If you believe you need to delete a Survey response(s) or move a response to another survey, please contact support@gainsight.com. There are multiple objects that hold the survey data, and they have to be deleted in a certain order. If this is not performed correctly, one object can still hold data, while the others don't.