How to best track average onboarding time?

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  • Question
  • Updated 6 months ago
I have milestones that are automatically created once a CTA closes. How can I track the difference in number of days between two milestone date?

Example
Milestone 1: Onboarding,  created date = 12/13/2018
Milestone 2: Launch, created date 12/16/2018

I'm looking to get difference in between the two dates and get the average to get a good estimate of average onboarding time.

Or is there another way to better track this you can recommend? 
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Tony Tao

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Posted 6 months ago

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Tim Schukar, Employee

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Hey Tony - You could accomplish this by calculating the number of days between milestones and loading that data into your Milestone Object.  DM if you'd like to discuss?
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Tony Tao

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Hey Tim, definitely would like to discuss and get your input. Where would I start with the rule? 
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Andy Roy

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For what it's worth, we currently report against Calls to Action.  Show (Avg) Days to Close where CTA Type = Onboarding.  For a trend chart, we show By: Closed Date summarized by Calendar Month.  This gives our CS manager a view on whether we're reducing our avg time-to-onboard month over month.  
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Tony Tao

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Hey Andy, Thanks for the response. This would be helpful for us too since we currently track CTA's for onboarding as well. Did you create a rule for this?