How does the Advanced Outreach "repeat X times" work?

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  • Updated 9 months ago
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We are setting up our first Advanced Outreach (yay!) and I have a question on how the repeat loop works. It gives me an option to put in a numerical value for number of times the follow-up email is sent. I would like this to send only once. After another X day wait period, it would end the outreach for that contact.

Would I put in "0" or "1" to accomplish this?

Screenshot attached. Thanks!

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Ben, Champion

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Posted 9 months ago

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Praneet, Alum

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Official Response
Hi Ben,
Thanks for reaching out, you should set Repeat to 1, if you just want to send one reminder to customer. We are working towards changing this label to Send Email ______ times.
I also see another issue with the configuration that you posted here is Event: Survey Responded for Survey Email -- Wait for 1 Days. This wait period should be the total time you would like to wait for user to respond for Survey before ending his lifecycle in this Advanced Outreach. If you set it to 1, user will never get reminder as its lifecycle will end after 1 day and your reminder is set for 14 days.