How did you build the right environment to support the launch of Gainsight?

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Sai Ram Pulluri, Official Rep

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Posted 11 months ago

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Nick Ohlheiser

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An understanding of the process and events which you want to track and take action is essentially the horsepower of your Success engine.  Don't understand where in the lifecycle a customer is, they should be, and how to get them to and from? It's going to be an exercise in vain

Once your process is covered then you need a technical resource who can understand relational data, data types, and integrate the process using the tools at hand whether it be Gainsight Rules Engine or traditional SalesForce tools.