Gainsight Vault Report

  • 1
  • Question
  • Updated 4 months ago
  • In Progress
Hi, 

I'm Jasmine and I downloaded a few reports from Gainsight Vault that I'd like to add to a dashboard.
However, the fields "Current Score Label" "Current Score Name" and "Current Score Value" in the  "Count of Accounts by Health Score by CSM" report are blank. 

I am unsure if I need to re-configure my scorecard or build this report in a different way in order for the current score fields to populate. 

Thank you in advance, 

Jasmine
Photo of Jasmine

Jasmine

  • 394 Points 250 badge 2x thumb
  • thankful

Posted 4 months ago

  • 1
Photo of Lila Meyer

Lila Meyer, Official Rep

  • 17,800 Points 10k badge 2x thumb
Hi Jasmine,

It sounds like you may need to map the report fields to fields in your org. This article may be a helpful reference. You can also modify reports as needed after downloading them from Vault.