Gainsight Usage Report - Habits

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  • Question
  • Updated 1 year ago
  • Answered
Hello there,

I had previously been receiving weekly reports called Gainsight Habits, that detailed page access and defined lime, yellow, red users. I haven't been getting them for some time and I am wondering if this is something that is no longer offered for customers or, perhaps, I have a misconfiguration.

Has anyone seen these reports and could advise?
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Scott Renna

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Posted 1 year ago

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Sai Ram Pulluri, Official Rep

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Hi Scott, You might be getting them by copilot email configuration.May be the configuration have been changed.Does this suggestion work or do you want to connect on this over a call?
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Will Robins, Official Rep

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Hi Scott,

Chris Sanderson forwarded your issue to me. It appears your email client automatically blacklisted the email coming from CoPilot. 

I've removed your address from the blacklist and resent the latest Habits Report. Please let us know if you continue to have any issues.

Best,
Will
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Scott Renna

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Yup starting to come in, just saw one