Could someone at Gainsight confirm that Gainisight is working towards being an independent platform which could potentially offer more integrations with other platforms outside of Salesforce? This was something we heard at Pulse and wanted to confirm.
Yes, I can confirm this direction! Having said that, there is no reason not to pull data in from any CRM tool today. Our data platform is entirely open and can accommodate CRM data just like we accommodate case data, usage data and so forth.
Karen- Could you please let me know your availability for next week to discuss about some of the options that we are exploring with other customers around this? My email address is email@example.com