Gainsight Sally - doesn't always return results on customer name

  • 1
  • Question
  • Updated 2 weeks ago
  • Answered
We are using Sally to look up details on customers and the more of the actual name you type in the less likely Sally is to find it. What is Sally using to locate Customer? Anyone else experiencing this? See example below. We have several where actual customer names are not recognized but partials are.
Photo of Shannon

Shannon

  • 146 Points 100 badge 2x thumb

Posted 4 weeks ago

  • 1
Photo of Rajesh Gande

Rajesh Gande, Official Rep

  • 2,502 Points 2k badge 2x thumb
Hi Shannon,

Thanks for the feedback. There was an issue in Sally recognizing multi-word customers names. We have fixed the issue now. Can you please let us know if you are still facing this issue?

Thanks,
Photo of Shannon

Shannon

  • 146 Points 100 badge 2x thumb
Thanks - I have confirmed it is now working.