Gainsight Labs

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  • Updated 1 month ago
  • (Edited)
At Pulse Academy Live on April 9, Karl Rumelhart, will share more information about an exciting new product initiative called Gainsight Labs. In order to roll out some new and experimental features to customers, we're going to offer a Chrome plugin. You'll be able to try out the new features and share your feedback, which will help Gainsight to improve and iterate on new functionality before rolling it out to all users. 

Initially, the extension comes with the Global Timeline View, a consolidated Draft View with an option to delete stale drafts, and new Timeline Charts like Heatmap, Punchcard, and Top Contributors.

Please post here if you're interested in participating in Gainsight Labs!

(If you aren't a Community member yet, click the Register option in the right hand corner. Then enter your name, work email address, and setup a password. Wa-la!) 

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Posted 4 months ago

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Colette Goode

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This initiative sounds great - I'd definitely be interested in participating.
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Faust Belarmino, Champion

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I'm in! I'd love to participate :D
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Britton Walker, Alum

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That sounds exciting. Sign me up!
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Sagan Sherlin, Champion

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Would love to be apart of this!!! :)
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Morgan Albright

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I'd love to participate as well!
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Calvin Multanen

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This is great! Would love to try this out with our CSMs
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Jeff Kirkpatrick, Champion

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Do you have to ask?
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Lila Meyer, Official Rep

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Seth, Employee

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So in that I wish I could install Chrome twice.
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Brandy Guillory

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I also would like to participate.
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Lila Meyer, Official Rep

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The Gainsight team will reach out early next week with more information on how to access the Chrome plug in! Thanks for everyone's interest and enthusiasm so far!
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Melissa I, Alum

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Is it too late?  I can be included, too?!
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Lila Meyer, Official Rep

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For sure! :)
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Pele

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Hope it's not too late. Would like to be included as well. 
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Jeff Kirkpatrick, Champion

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Lila - does this require you be on a specific version of Gainsight?
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Lila Meyer, Official Rep

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Hi Jeff, That's a great question and I'm not sure. But one of our product team members will definitely know, so check back next week for more info!
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Nitisha Rathi, Employee

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Hi Jeff,

The Chrome plugin does not require a specific version of Gainsight; it will work with all versions. 

Thanks,
Nitisha
(Edited)
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Nitisha Rathi, Employee

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Thanks a lot everyone for showing interest in our experimental feature - Chrome plugin. In the next few days, we will email you with the details of how to download and use this plugin.

Please try it out and post your feedback on the community.

Looking forward to your feedback!

Thanks,
Nitisha
(Edited)
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Manmeet Dosanjh, Champion

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If it's not too late, I would also love to participate with this experimental feature! Sounds like a great idea.
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Jen Pakravan, Champion

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yes please!!! is it too late?
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Lila Meyer, Official Rep

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We're still putting together some "getting started" info, so it's not too late!
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Jeremy Curry

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this sounds great!
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Nan Hartley

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I'd love to try it!
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Seth, Employee

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I just got the info via email, installed the plugin, and kinda went to town on suggestions ;-) Get in there, folks! Super-curious to see what other thoughtful Gainsight Geeks come up with. And don't forget to hit "Follow" on the the Gainsight Labs Community Section -- I almost missed that.
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Jeff Kirkpatrick, Champion

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Dang dude you're not kidding! :)
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Heather Hansen, Champion

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Can I be included too?  I was able to add the plugin using the instructions Seth posted in one of his posts, but it doesn't seem to do anything when I click it, so not sure if something needs to be enabled.  Thanks!
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Seth, Employee

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Oops, nevermind, I see you already found that :-)
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Jeff Kirkpatrick, Champion

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The video does say it has to be on a Gainsight page.  But it wasn't working for me until I closed and relaunched Chrome.
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Kommu Gopi, Employee

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Extension will not be effective for the pages which were opened before the plugin installation !!
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Jeff Kirkpatrick, Champion

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I opened a new tab/page and still didn’t work for me. But once I closed Chrome and restarted it worked.
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Kommu Gopi, Employee

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Oh, that should not be case. I will look into that.

Thanks for your valuable feedback !!
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Renee House, Champion

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Genesys would like to be included in this initiative as well. Thanks!
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Taronish Pithawala

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Hi - please sign me up!
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Joshua Sauder

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I would also love to help out if you're still looking for it.
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James Morris

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Hi, if you guys are still looking for additional companies, we would love to participate. Thank you!