Gainsight Connect sync timing

  • 1
  • Idea
  • Updated 1 year ago
  • Implemented
I have a customer that is running into an inconvenience with the Sync options on Gainsight connect. 
We have a field that needs to be updated multiple times a day (relies on GS connect) and if we could have the option have GS Connect sync multiple times in a day that would benefit customers greatly. 
Photo of Cameron Wright

Cameron Wright, Employee

  • 3,372 Points 3k badge 2x thumb

Posted 1 year ago

  • 1
Photo of Lakshmi Chaitanya

Lakshmi Chaitanya, Product Manager

  • 1,724 Points 1k badge 2x thumb
Hi Cameron,

Gainsight does support syncing multiple time a day, the minimum frequency of sync you could set is 1 hour.


To set up sync multiple times a day,

In schedule of Gainsight connect
1 select repeat 
2 specify the time range if which sync should be 
3  set for every - time period (1 hour, 2 hours....)

Thanks and Regards,
Lakshmi
Photo of Cameron Wright

Cameron Wright, Employee

  • 3,372 Points 3k badge 2x thumb
YOU ARE THE BEST, I looked into this with another co worker and I'm not sure how we both missed this! Thank you. 
Photo of Lakshmi Chaitanya

Lakshmi Chaitanya, Product Manager

  • 1,724 Points 1k badge 2x thumb
Glad to help :)