Gainsight and Lion Bridge Integration

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  • Updated 1 year ago
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Has anybody done Gainsight integration with Language Translation Products such as Lion Bridge? I'm specifically looking at options of performing Translations on Surveys using Translation Platforms such as Lion bridge.
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Lokeshraovn

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Posted 1 year ago

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Dan Ahrens, Official Rep

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Hi Lokesh,
Gainsight surveys support multi-lingual versioning and survey analytics are aggregated together regardless of language. This is a big advantage over sending separate surveys for each language.

Here is more info on creating multi-lingual surveys: https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Multilingual...

The recommended approach here would be to create a multi-lingual survey and then send it out using the multi-lingual (variant) capabilities of CoPilot (explained here: https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Admin_Configuration/...)

This will give you the best automation and flexibility to contact and survey your customers regardless of language!