We have fields that are not locked fields on the account like Decision Maker Relationship which can be edited by all CSM's in Salesforce. But when I pull it into C360, it become locked and unable to edit. Is there a way I can fix this?
When you set up an Attributes section for a 360 layout you have the option to mark each field as "Editable" or not. I suggest checking that the Editable flag is set for the field in question. You can refer to the docs on 360 attribute sections.