# Explanation of the scorecard

• Question
• Updated 2 months ago
Can someone please explain to me how the scorecard is calculated. Are the lines the average for that week and the big dot is the average for the current week? Or is the big dot an average of the prior weeks?

Also, I understand that the arrows are supposed to be trends, but I'm not understanding - like the below shows a downward trend but all of them are red and have the exact same score of 50, shouldn't it be a side arrow?

• 150 Points
• confused.

Posted 2 months ago

Sai Ram Pulluri, Official Rep

• 12,426 Points
Hi Rona,

Yes, the lines are average for the week. A snapshot is taken just before the end of every week.

The big dot is called the Overall score. Below is the formula for Overall Score.

Overall Score= (Individual Measure value1 * Weightage of measure 1) +  (Individual Measure value2 * Weightage of measure 2)........ till Measure "n" / Weightage of measure 1 + Weightage of measure 2....(only the measure which has scores only there weight is considered) .

The Arrow mark denotes the "Trend". This is to get insight into how the customer base is trending with regards to overall health.

Please let us know if you need more help , always ready to help!
• 150 Points
can you tell me why my trend is going down when all of the scores are the same in this picture?