expand customer status window to fit in gainsight home

  • 1
  • Question
  • Updated 4 months ago
  • Acknowledged
When in the Gainsight Home page and having filtered for just my customers, the Customer Status window reflects 'Showing 1-17 Records' (this being the number of my accounts), but the window is too small to display all at once. This results in a scroll window, which is infuriating since the scroll will default to the entire page. If I want to scroll the page I have to position the mouse just correctly, and if I want to scroll the window I have to barely move the scroll on the mouse/trackpad without it moving the entire page accidentally. This is awful product design and impossible to work with. Is there a way to change the Customer Status window to auto-fit for the number of entities populated there? Additionally, the column widths in the Customer Status window table are all wrong, but when I adjust them to fit the content they do not stick. Everytime the page loads the column widths have defaulted back to an insane setting. Is there a way to set a preference? Are there any personal preference options built into the platform at all?
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Denver Durham

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Posted 4 months ago

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