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Best practices for dealing with AI Spam?

Hi all,We’re definitely starting to see spam ramp up in our community and while I’ve taken every proactive measure I can think of… there’s got to be more!We’re still seeing a lot of spam sneak through the Akismet filter - mostly because spammers are getting crafty by generating AI ‘answers’ and sneaking links in. Or sometimes they just post something that is clearly spam (example: a scantily clad woman with an inapproriate title) and Akismet is like “Looks great. Post!” 😫Things we’ve done:Actively use the Akismet spam filter properly by tagging spam as such and removing through the spam page Liberally banning users who exhibit any spam like behaviors including suspicious posts Setup a Zap that alerts us with a Slack message for any post that includes a link so we can reviewThings we can’t do:Permanently turn on pre-moderation. It kills engagement in our community and raises redundant posting significantly.Any ideas? What I really wish we had was a Zapier trigger that would allow us to

just now

DannyPancratzGrand Slammer

Customer Communities (CC)

CSS to hide language switcher

Is your community not ready for the language switching enhancement yet? Or do you just want to actually set it up before your community sees it? I found this in a very helpful reply from @Mark Jongeling in the thread for this product update..main-navigation--language-switcher { display: none !important;}Great enhancement, less than ideal roll out IMO.

24 minutes ago

Jessica.QuazzaGainsight Employee: Rookie

Expand the Reach of Your Community with the NEW Localized Interface

Your community should be as global as your business, but limited resources and the overplayed direction to “do more with less” make it challenging, if not impossible, to provide a localized experience that resonates across your diverse customer base. Traditional methods, such as segregating communities by language, have fallen short, leading to a fragmented user experience that diminishes user engagement and, consequently, the overall effectiveness of the community on a global scale.Your community members, regardless of location and language, should feel welcomed and empowered by your online community, which is why we are proud to announce the launch of the new localized interface in Gainsight Customer Communities! A Step Towards Comprehensive LocalizationThe localized interface is a significant leap toward addressing the need for a unified and inclusive community experience. This feature allows admins and community managers to configure the community interface in up to 18 different l

29919

27 minutes ago

spencer_engelACE

Ability to Choose Fuzzy or Exact Search in C360New Idea

I’ve never noticed this before, but it seems that the C360 search bar defaults to a “fuzzy” search. This is fine for the most part, but it’s become a little annoying because a lot of our team uses a 7-digit ID to search for their customer. So, for example, when you search for the customer that has the ID 6012853, Gainsight thinks it’s being helpful by giving me results that have an ID close to that number too. However, we don’t want that. We want an exact search so that I can see the Relationship records associated with 6012853 too. But I can never get the search to show me the Relationship records because of this “fuzzy search” behavior that I apparently can’t turn off.

28 minutes ago

katie_bChampion

Create folders in External Actions, allow to search for name, and delete. Overall needs more tools to better manageNew Idea

External Actions is sorely lacking any organization. I cannot categorize or search by name, making managing difficult to scale. Given SO MANY objects (Success Plans, CTAs, Customer Goals, Timeline…. the list goes on and on) can only be updated via External Actions/ APIs, this should be much easier to manage. Under each Connector, it would be ideal to create folders. There should be a universal search across any connector setup as well. I should be able to delete an external action as long as there is no dependency, or at least find some way to indicate it is not active Example of how messy it gets:

55 minutes ago

BraydenGainsight Employee: Shoshin

Please add ability to restrict Company Persons in Customer Cheat Sheet email shareNew Idea

Hi Team, When sharing Customer Cheat Sheet from C360 by email, the search bar includes Company Persons, which could possibly be a risk since there may not be information you would like to share with your customer in the Cheat Sheet. It would be very useful to have the ability to restrict this search list to just Internal Users to ensure this information is not shared erroneously with a customer contact. Thank you.

1 hour ago

StuartTeam Captain

Horizon Rules UI - Fix the need for a scrollbar upon adding filter criteriaNew Idea

Hi Folks, I couldn’t find an idea/enhancement request listed already for this - apologies in advance if there is one and I’ve missed it! Across features in Gainsight where horizon queries can be built (Rules/DD/New JO Queries), depending on the criteria selected (name of the field, field datatype, and operator) this can cause a horizontal scrollbar to appear in the filter modal. Admins have likened this to the line return on a typewriter.. Once the operator is selected, the end user has to scroll to the right of the modal to be able to add a new filter field, or delete a particular filter.This may seem trivial, but when you have mulitple filters per dataset/node and you’re working within HRE pretty much every day, it becomes extremely tiresome - especially since there is so much whitespace on the page when the filter modal is open.The ask would be for the stakeholders responsible for Horizon UI to review this specific area of the UI for improvement; can the modal be made bigger, are t

1 hour ago

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jillian.bejtlichShoshin

Customer Communities (CC)

Best practices for dealing with AI Spam?

just now

Lena H.Veteran Rookie

Customer Communities (CC)

Is there a workaround to move comments out of a product Update?

Hi,We currently have one topic in our community which we would like to escalate to the next level so it reaches our Product Team. Members are commenting EVERYWHERE the theme pops up. In order to keep an overview and being able to work on the feedback, we have clustered the different aspects the comments are mostly focusing on. We have channeled the feedback in 4 Main Threads and will merge them into ideas so that our Product Teams can work with it in Ideation.Challenge: We have a few comments on several aspects in a Product Update which we would like to add to those 4 main Threads, depending on the topic. Is there some way to do this? I am aware that this isn’t possible directly, I already voted for @DannyPancratz idea: Best,Lena

1 hour ago

jevaalerRegistered User

Customer Communities (CC)

Gainsight and Confluence Integration

Hello,We are working on a customer community platform using Gainsight and we have run into a bit of a tech issue. Our company has an existing knowledge base on Confluence that we were hoping to integrate with the Gainsight platform, so people can search our Confluence Knowledge Base directly from the customer community we’re using Gainsight to build.I’ve been told that there should be an out of the box connector for us to merge/connect the two, but I’ve been unable to find it, or any documentation for it.How can we connect out Confluence Knowledge Base with Gainsight? If that’s even possible?

5 hours ago

etcRegistered User

Customer Success (CS)

What languages does the Cheat Sheet work for?

I’ve done a tentative roll out of the Cheat Sheet but noticed it didn't seem to be working for any Japanese language entries. I searched around but couldn't find a list of confirmed languages that Cheat Sheet should work for. It’s also entirely possible there are other configuration changes I need to make to get it to function for other languages.

19 hours ago

gracelcShoshin

Customer Success (CS)

Filling in Blank Values when using a Query in Journey Orchestrator

Hi everyone!I'm sending a JO from the CSMs email address but for some accounts there is no CSM, so the value is null and those participants are therefore failing. Is there a way to input an email address in place of the CSM email address where that field is blank when using a query to pull participants into a Program?

23 hours ago

hiteshRegistered User

Customer Success (CS)

[Ask from Customer] To have Tool-tip/Help-text as like in Salesforce inside Gainsight instances while using it

In Sales force we have tool-tip/help-text populates in form of "i" while adding/updating any field or performing operations. For example, we are adding the sales force field in C360 at that time customer would like to see the same tool-tip/help-text value in Gainsight. Are we planning to have such mechanism in our products? Above snapshot from my local Org. Please share your thoughts on this.

23 hours ago

lpiconeVeteran Rookie

Product Experience (PX)

KCBot localization with different URL destinations

Has anyone solved for this scenario?Product site and help articles are localized in 20+ languages.I really don’t want to manage 20+ KC Bots just to point users to localized content, has anyone solved for auto-redirecting where you are dynamically updating the host/base url.How are people using the functionality below?https://support.gainsight.com/PX/Release_Notes/2021_Release_Notes/2_PX_Release_Notes_November_2021#Link_External_Resources_with_Javascript_Function_Call

23 hours ago

John TShoshin

Product Experience (PX)

Identifying When User Have Completed (clicked) Two or More Features

My Product Managers would like to know when Users have completed a series of tasks/steps e.g., clicked two or more mapped features.These Features are “connected” by the logical AND statement.For example, how can I get a count of Users that clicked (Feature A) AND (Feature B) AND (Feature C)? The Funnel report accomplishes this and I’ve considered it.But, the Funnel report doesn’t present its results in a line graph format, per day, per week, etc.I was hoping to create a line graph that showed ONLY the count of Users that completed the specified Features (steps). I know I can enter multiple Rules under a single Feature.I also know I can enter multiple Features under a Module.However, the Rules under a Function are logically evaluated using BOOLEAN “OR” logic.Similarly, Functions under a Modules are logically evaluated using BOOLEAN “OR” logic.For example,Suppose we have a Feature that has two Rules, Rule 1 and Rule 2.If Rule 1 is TRUE, then the Feature is TRUE (counted),-OR-If Rule 2 is

1 day ago

BevyProductRegistered User

Product Experience (PX)

Ability to change order of guide buttons

Hi everyoneI’m using the descriptive tooltip default template for a guide walk through. In the image you can see that I’ve enabled the Next (start) button and the Skip button. Ideally I would like to flipflop the two buttons so the Next button is on the right side. I’m unable to figure out how you could customize this. Has anyone dealt with this need before? Thanks!

1 day ago

VarshaAhirShoshin

Customer Communities (CC)

Email Campaign bugging out

I am trying to set a one off email campaign but it keeps bugging out on me. I tried logging out and logging back in but still the same. Any one else facing this issue today?

1 day ago

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Ability to Choose Fuzzy or Exact Search in C360New Idea

Add field for Last Login Date on User objectNew Idea

Create folders in External Actions, allow to search for name, and delete. Overall needs more tools to better manageNew Idea

Please add ability to restrict Company Persons in Customer Cheat Sheet email shareNew Idea

Horizon Rules UI - Fix the need for a scrollbar upon adding filter criteriaNew Idea

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