Error message *Unable to process the request*

  • 2
  • Problem
  • Updated 2 weeks ago
  • In Progress

Hello All,

One of our Customer Success managers reported the attached error message when viewing an IC/Relationship record in Gainsight production.

I’m not aware of what this error is referring to, seems pretty vague to me, so I was wondering if you can help me figure this out.


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Ana Costa

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  • :(

Posted 3 months ago

  • 2
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Denise Stokowski, Official Rep

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Ana -
Are they still experiencing the error?  If so, can you issue a ticket to support?  Also the Details (+ sign) can be useful for our team to help troubleshoot.
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Ana Costa

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Hello Denise, 

Yes, I have a ticket opened with support. 

Thanks.
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Rona Yang

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Was this ever resolved? I am also having this issue and it is very frustrating as it happens on the majority of my C360 reports
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Lila Meyer, Official Rep

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Hi Rona,

Can you please contact support@gainsight.com to help investigate what's happening in your org? Thanks!