When you use a MDA table in any part of Gainsight currently the 'equals' filter in case sensitive. When we built this initially we meant to treat equals as true equals. We would like to see this not be case sensitive as this can cause potential issues when using many parts of Gainsight.
Great idea! This is also problematic because filters related to SFDC objects are not case sensitive. I have a dashboard that has health data alongside other reports built from SFDC objects. When a user filters for their accounts, some of the reports filter correctly while others do not due to the case sensitivity. The initial thought is that some of the reports are broken.
Ideally, all filters are not case sensitive. However, the inconsistency is also an issue since the user doesn't think case sensitivity is present since some of the reports work fine.