Enable Sally for Slack to report Success Plan Information

  • 16
  • Idea
  • Updated 6 days ago
  • Under Consideration
Are there plans to add Success Plan information as something a user can query through Sally for Slack? There's a huge need for it in our org that would really drive Gainsight to be the source of truth for all customer info.
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Jen Pakravan, Champion

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Posted 3 months ago

  • 16
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Rajesh Gande, Official Rep

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Hi Jen,

Thanks for the request. Querying success plan information is on Sally roadmap and we understand it helps in cross-team collaboration as anyone in the company can access this information via Slack. Although important, we would prioritize this item based on broader interest seen among the customers. 

Thanks,
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Sai Ram Pulluri, Official Rep

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Hi Jen, Thanks for posting!

Changing this to an idea post.
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Heather Landgraf

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We need this as well - very critical to the success of success plans and sally

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Duncan Cousins

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Yep - this is super critical to our adoption of Success Plan functionality!
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Rajesh Gande, Official Rep

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Thanks for the post! Supporting success plans is in the near-term roadmap. I will update the ETA once we have more clarity.
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Duncan Cousins

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Thanks, @Rajesh - "near-term" sounds promising... <6 months? Are you able to provide me with a view on when you might have the clarity to which you refer?