Empty 'From' Name in CoPilot report

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  • Updated 11 months ago
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What does Empty 'From' Name mean in a CoPilot execution summary spreadsheet?
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Will Ritchie

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Posted 11 months ago

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Sai Ram Pulluri, Official Rep

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Hi Will, Could you explain this use case in more detail?  I don't entirely follow what you are trying to say. 
We don't display 'From' Name in Execution Summary.Below are the details we display in Execution Summary.

If possible could you please post a screenshot,it would be easy for us to understand.
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Will Ritchie

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No problem, so it's here in the 'Failed records' tab that I'm looking. It doesn't seem to pull through 'customer success manager name' even though this is listed in Salesforce...
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Sai Ram Pulluri, Official Rep

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Hi Will, we need to check what field is used in from address and why it is not pulling data.
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Sai Ram Pulluri, Official Rep

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Issue is with the set up and it is fixed now.