Email tokens that pull from a Rich Text Field double space the text.

  • 3
  • Idea
  • Updated 1 month ago
When you have email token that are pulling from a Rich Text Field like the fields in Activity Timeline it's double spacing the text when the email is sent. The extra spaces are due to the <p> tag that appends automatically for the data in the mail clients and the email tokens are Text Fields as opposed to being pulled from Rich Text Fields.

It would be nice to get this fixed at some point.
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Andrew Biehle, Employee

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Posted 4 months ago

  • 3
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Jackie Cofield

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+ 1 on this! We're automating sending activity notes from timeline internally at our company, and this formatting makes the emails extremely long and overall a bit distracting. 
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Sai Ram Pulluri, Official Rep

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Hi Jackie,

Thanks for bringing this up, since this is working as expected,changing this to an idea post and redirecting to our product team.