Email template 2.0 availability in Gainsight vault

  • 5
  • Question
  • Updated 3 months ago
  • Answered
I can only find Email Template 1.0 in Vault but to work with Advanced outreach you need to have Email Template 2.0. So how to make use of Email template available in Vault for AO.

Is it intentional to have 1.0 in vault?or Is there a plan in future to make Email Template from 1.0 to 2.0 in Vault.
Photo of Shiv Kumar Katiyar

Shiv Kumar Katiyar, Employee

  • 654 Points 500 badge 2x thumb

Posted 3 months ago

  • 5
Photo of Abhishek Sivaraman

Abhishek Sivaraman, Senior Product Manager

  • 6,088 Points 5k badge 2x thumb

We do have in the roadmap for the ability to add email template 2.0 in vault. The timeline is not known at this point.

There is also work in progress for converting your existing email template of type 1.0 to be migrated over to Email Template 2.0. The tentative timeline for the same is Winter release.

Abhishek S