Email open data in playbook task

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  • Question
  • Updated 10 months ago
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In an Email Assist playbook task, what is the "Email Last Opened On" field supposed to show? I have only ever seen "N/A" even when the email has been opened several times. Any help here would be greatly appreciated.
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Britton Walker, Champion

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Posted 10 months ago

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Nitisha Rathi, Employee

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Hi Britton,

You should see the latest date on the which the email was opened. Can you please create a support ticket for this issue plus the issue you mentioned in this post about not seeing email open data. We will then diagnose the root cause.

Thanks,
Nitisha