Email assist to more than 10 contacts

  • 4
  • Idea
  • Updated 4 months ago
Currently there is an imposed limit of 10 recipients in an email assist. I am told I need to create a copilot outreach however this would mean creating 2 processes for the same lifecycle CTA. In our Lifecycle CTA for QBRs/EBRs we have a task to send a follow up email to the attendees with a summary and actions from the meeting. This works fine for most customers, but for some, there are more than 10 attendees from both the customer and ourselves and we need to add CC to some internal contacts. The limit of 10 is making this impossible and it doesn't look good if we need to send an email twice, also because we have to then create a second CTA which means more work. Are there plans to change this limit or at least have it as a setting that customers can adjust? 
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Angela Felicissimo

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  • frustrated

Posted 7 months ago

  • 4
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Nitisha Rathi, Product Manager

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Hi Angela,

What is the maximum number of contacts for an account to which you would want to send the emails?

Thanks,
Nitisha
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Angela Felicissimo

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Hi Nitisha, It's hard to say what the maximum would be. Looking at our account base, round 20 could cover 90% of our accounts.

Thanks
Angela
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Sai Ram Pulluri, Official Rep

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@Angela, Thanks for posting, We will consider this request based on more number of customers interest .
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Sai Ram Pulluri, Official Rep

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Hi All, Thanks for bringing this up!

Since the functionality is working as expected,pushing this to an Idea post and redirecting this to our Product team.