Email Assist Sending Limitations

  • 4
  • Idea
  • Updated 1 week ago
  • Under Consideration
Hey Team!

Right now, we have a functionality limitation with Email Assist that some of our Customers are looking to see expanded. 

In Email assist, we can only send out 10 emails from any one Email Task on a CTA. However, some use cases might have our customers sending out 20-30 one off emails by their CSMs to Contacts from another company. 

With this hard limitation on only being able to send out 10 emails via Email Assist, we're cutting off certain use cases for our customers!

As always, thanks for the consideration.
Logan Thome
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Logan T, Employee

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Posted 8 months ago

  • 4
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Nitisha Rathi, Product Manager

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Hi Logan,

Do they want to send emails to 20-30 contacts of one account?
If yes, then we will think about increasing the limit. In the meantime, they can create multiple email tasks with the same email template and use them to send emails to >10 contacts.

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Hi All,

I know that my CSM colleagues would very much like to send Email Assist templates to 20 - 30 (sometimes more) contacts at the same account without having to ask me to edit the playbooks each time.

This use case has come up multiple times for us.

Thank you.

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Dan Wiegert, Employee

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One more question on this - can email assist send more than one survey email at a time? I have a customer who has attempted to send the same survey to multiple contacts via the same email assist task and it only appears that a single survey sends. They have to send these email assist surveys individually. Does anyone know if there are any defined limitations around Email Assist survey sends?