Email assist not syncing over to SFDC as an "Email" task.

  • 5
  • Idea
  • Updated 6 months ago
  • Implemented
We've noticed that when syncing tasks into SFDC from email assist that the tasks are not saving with the type of "Email". Customer would like that task to reflect the correct type of activity that is being logged. 

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Steve Davis, Employee

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Posted 7 months ago

  • 5
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Nitisha Rathi, Employee

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Hi Steve,

I have heard this request from multiple customers. We will probably have to provide 'Task Type' mapping configuration - both for cockpit task and activity types. We will think more on this and will keep you updated.

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Casey Matson

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It looks like this is now an option with Activities:

Any update on CTAs?
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Hitesh Sharma, Employee

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Hi Casey,

Ability to Sync Task type from GS to SFDC is already been worked on by the team, will update the ETA soon.