Edit formatting of inline survey question

  • 1
  • Question
  • Updated 4 months ago
  • In Progress
I am setting up my first AO with an inline survey question. Seems pretty easy, although I do have one knit-picky thing: the question is not being displayed in the same formatting I have setup in my email template. Furthermore, I am not seeing a way to change that. Not a huge thing, but the change in formatting mid-email is somewhat distracting.

Any ideas folks?

Thanks!
Photo of Ben

Ben, Champion

  • 6,754 Points 5k badge 2x thumb
  • unsure

Posted 10 months ago

  • 1
Photo of Cameron Wright

Cameron Wright, Employee

  • 2,408 Points 2k badge 2x thumb
Hi Ben,


I am following the post as I am curious as well. Does it not give you the option to format the survey while making the survey? 
Photo of Cameron Wright

Cameron Wright, Employee

  • 2,408 Points 2k badge 2x thumb
I noticed this in copilot, does that help at all? 
Photo of Ben

Ben, Champion

  • 6,754 Points 5k badge 2x thumb
Hey Cameron. Thanks for your replies! I am actually using the "Question" functionality rather than the "Button" function in your screenshot. What I am seeing is that the formatting the email received by the customer is different for the actual survey question text. Different, that is, from the rest of the email formatting.
Photo of Cameron Wright

Cameron Wright, Employee

  • 2,408 Points 2k badge 2x thumb
No problem Ben, I am newer to the software. I am going to play with it more. You have me curious haha. 
Photo of Lila Meyer

Lila Meyer, Official Rep

  • 15,082 Points 10k badge 2x thumb
Ben, the inline survey question's formatting can't be edited; it comes from default formatting that Gainsight ships. We've added our product manager to this post for further comment. Thanks for your question!
Photo of Sai Ram Pulluri

Sai Ram Pulluri, Official Rep

  • 9,308 Points 5k badge 2x thumb
Hi Ben, With the Winter release we are support multiple templates to the In-line Survey.
Photo of Ben

Ben, Champion

  • 6,754 Points 5k badge 2x thumb
Hey Sai! This is a great step in adding flexibility there. I would love to see font be an option down the road as well. Thanks!
Photo of Sai Ram Pulluri

Sai Ram Pulluri, Official Rep

  • 9,308 Points 5k badge 2x thumb
@Ben, Will update you here once we consider the above request. Thanks for sharing

Our Release notes is out,please refer the Release notes for more info.
Photo of Leanne

Leanne, Champion

  • 4,274 Points 4k badge 2x thumb
With this new formatting option (or even independent of it), is there any way to control the width of the inline question in the email template?  This looks fine on preview, but stretches waaaay out when I actually send a test email.  

Photo of Lila Meyer

Lila Meyer, Official Rep

  • 15,082 Points 10k badge 2x thumb
The comment is a new issue/problem.

Please reference the new conversation here: Inline NPS question template formatting problem
Photo of Lila Meyer

Lila Meyer, Official Rep

  • 15,082 Points 10k badge 2x thumb
Leanne, I forked your comment into a new post, because it sounds like a unique problem with the NPS in-line question template.