Does Gainsight capture language selection in survey submission?

  • 1
  • Question
  • Updated 9 months ago
  • Answered
I have put in a great deal of time and effort into making out primary survey multi-lingual. We have it fully translated and the emails translated as well.

My question: when a customer selects a language and subsequently submits, is that language selection captured? If so, what is the field label/title?

Thanks!f
Photo of Ben

Ben, Champion

  • 6,754 Points 5k badge 2x thumb

Posted 9 months ago

  • 1
Photo of Raja Kuditipudi

Raja Kuditipudi, Employee

  • 404 Points 250 badge 2x thumb
We are capturing the language when a survey got submitted. Language Id will be saved under SurveyParticipant__c object with the field name Language__c.

In order to access check the same in report builder, select "Survey Participant" object and the field names are "Language__c"(language id) and "Language Name"(language name).
(Edited)
Photo of Ben

Ben, Champion

  • 6,754 Points 5k badge 2x thumb
AWESOME! This is exactly what I was looking for. Thank you Raja!