Does a rule chain break if one of the rules is broken?

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  • Updated 7 months ago
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I noticed some odd behavior on behalf of one of my customer's rule chains this morning. They had a chain of three rules that weren't dependent on one another and were scheduled to run on a daily basis. 

One of the rules in the chain stopped working altogether a few days ago due to a Salesforce permissions issue, so it failed right away. On the same day that rule failed, the rest of the rule chain stopped executing beyond that date as well, even though the other two rules were still executing successfully.

Is this expected behavior? If so, I would think this needs to be fixed.
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Spencer Engel, Employee

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Posted 9 months ago

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Jitin Mehndiratta, Product Manager

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Hi Spencer, 

If the rule chain is configured in such a way that some of the rules are child to a parent rule, then if the parent rule fails the child rules will not execute. 
But if that is not the case, then the other rules will continue to execute even if one of the rule fails.