Do not generate CTA in new Rule Action if all Identifiers are identical

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  • Updated 4 months ago
  • Solved
I have a Rule that creates CTAs, but I'm updating the Bionic Query to, well, make it more complex.

As a results, I need to change the Action that creates CTAs from being based on one Bionic Task to a different Bionic Task. I can't change the source Task for an existing Action, so I'm replicating all the configuration into a new Action on the same Rule.

The new Action is creating CTAs with an identical Title, Type, Reason, and Priority. (And the "Use in identifiers?" checkbox for the Title is checked, for both the new and old Actions.)

However, when I test the Rule, the Excel output tells me:
So, I wanted to confirm if this is the expected behavior, which I'm hoping for:
If two Actions in one Rule (or even Actions in separate Rules) create CTAs with identical "Identifiers", then only one CTA will end up being created.

(This would mean that the "New CTA" column in the Rule results Excel file is a bug, or at least confusing behavior, which we refer to internally as featurebugs ;-)  )
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Seth, Employee

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Posted 5 months ago

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Britton Walker, Alum

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It is my understanding that the rule action checks for any existing CTA for the client that matches the criteria, not just the CTA's being created by that specific rule run. So even if you manually create a CTA that has all of the matching criteria, any rule that runs afterwards will not create an identical CTA.

Someone correct me if I'm wrong though.
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Hitesh Sharma, Employee

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Hi Seth,

If both the Actions are identical, then it should not create a new CTA. either from new Action or from new Rule. Can you confirm if both the actions are getting same value in the Name (including tokens)?

Regards,
Hitesh
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Hitesh Sharma, Employee

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Hi Seth,

Glad to here that there's no issue in the system :)

About the spaces part, its something to be thought about. We have heard few feedback that extra spaces should be considered, i will definitely that this to the PM and have a discussion on the same. 

Regards,
Hitesh
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Seth, Employee

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Thanks Hitesh. Just to be clear, this wasn't an extra space. This was a nonbreaking space instead of a normal space.

So, I would say that two nonbreaking spaces should be considered the same as two normal spaces, but one space (of any kind) should not be the same as two spaces.
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Sai Ram Pulluri, Official Rep

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Hi Seth, Since the issue is solved,changing the status to closed. 
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Seth, Employee

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Totally fair, Sai. I would just say that I think there's still an opportunity here for spaces and nonbreaking spaces to be treated interchangeably.
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Hitesh Sharma, Employee

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Hi Seth,

We have noted down the point and this is pushed to our Backlog and will be picked up as per prioritisation.