Dependent Picklist Support

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  • Idea
  • Updated 3 weeks ago
  • Under Consideration
It would be helpful to support dependent picklist configurations from the C360 or R360 pages.  Today, if you update the GS Relationship object to build a dependent picklist, Gainsight's backend does not allow the record to save if an invalid option is chosen.  But it also doesn't support limiting the values shown.  Gainshight should inherit this configuration from Salesforce and use it on its page layouts.
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Jame Ervin

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  • annoyed

Posted 7 months ago

  • 8
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Sai Ram Pulluri, Official Rep

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Hi Jame, Sorry for the inconvenience, we are investigating the possibilities. I will update you here once we consider this feature . Thanks for posting :-)
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Elaine Cleary, Employee

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Hi Gainsight Product, Any update on the request to support dependent picklists?  I've worked with several other companies that are very interested in this option.  Thank you!
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Meenal Shukla, Employee

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This reply was created from a merged topic originally titled Honoring dependencies on the picklists values from Salesforce.

In Salesforce, there is an ability to apply configurable dependencies on a field - if the opportunity type is 'Renewal', then in the forecast picklist field, just show relevant fields such as 'At Risk', 'Renewal will happen', 'Will churn' vs. if the opportunity type is 'New Business, just show 'Upside', 'Commit', 'Close' etc in the forecast picklist field. When we pull these fields into the linked objects, we lose these dependencies, and therefore the user can see all the available values in picklist. How can I enable user to see only relevant values in this picklist in the linked object?