CTA name as identifier by default

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  • Idea
  • Updated 4 weeks ago
When creating a CTA action, I find that the "Include in Identifiers" checkbox next to the CTA name field is often overlooked.

What this causes is confusion when CTA rules fire and customers either don't see any action taken, or they notice that an already existing CTA with the same "Type" and "Reason" is updated with the details from the most recently executed CTA.

Is there any future plan to have the CTA name identifier selected by default, as I almost never see a use case where a customer would not want this selected?

Thanks
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Tom Gerth, Official Rep

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Posted 4 weeks ago

  • 3
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Denise Stokowski, Official Rep

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We can look into how often used/not used in our data.  Thanks for pointing out what you see from customers and their confusion.
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Diana Luo

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Hi Tom, having this checked by default would be very helpful. Thanks for posting!