CSM has attempted to log a call or a meeting in Gainsight and cannot save the tasks.

  • 1
  • Problem
  • Updated 2 months ago
  • Acknowledged

One of our CSM has attempted to log a call or a meeting in Gainsight and cannot save the tasks I created.

Instead, an error is displayed. (see attached)

Can you please help?

Photo of Ana Costa

Ana Costa

  • 272 Points 250 badge 2x thumb
  • Worried

Posted 2 months ago

  • 1
Photo of Tim Schukar

Tim Schukar, Employee

  • 892 Points 500 badge 2x thumb
Hey Ana!

Can you please try again and click the "+" button on the Details section of that error message?  
Photo of Nitisha Rathi

Nitisha Rathi, Employee

  • 14,044 Points 10k badge 2x thumb
Hi Ana,

This seems to be a CTA configuration issue, can you please raise a support ticket to resolve it.

Thanks,
Nitisha