CSM has attempted to log a call or a meeting in Gainsight and cannot save the tasks.

  • 1
  • Problem
  • Updated 6 months ago
  • Solved

One of our CSM has attempted to log a call or a meeting in Gainsight and cannot save the tasks I created.

Instead, an error is displayed. (see attached)

Can you please help?

Photo of Ana Costa

Ana Costa

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  • Worried

Posted 6 months ago

  • 1
Photo of Tim Schukar

Tim Schukar, Employee

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Hey Ana!

Can you please try again and click the "+" button on the Details section of that error message?  
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Nitisha Rathi, Product Manager

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Hi Ana,

This seems to be a CTA configuration issue, can you please raise a support ticket to resolve it.

Thanks,
Nitisha