It would be interesting if we could allow users to create new Timeline entries via CSV upload. One use case for this would be to import email communications from another tool, and track end to end conversations in Timeline between CSMs and customers.
Hi Tom, we have currently in the roadmap plan to allow creation of Timeline entries via the rules engine.
In this example, we could support the CSV data by having the admin upload the CSV file to their Gainsight provided Amazon S3 location and then use a rule to ingest the data from that CSV by using S3 as a source.
Would this work for the use case you have in mind?