Create a mobile-friendly Gainsight or mobile app

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I’d love a Gainsight Admin mobile app or mobile device friendly version of the browser interface. I work on my iPad Pro regularly, but am limited in what I can do with rules, reports, and other administrative functions.
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Ben, Champion

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Posted 3 months ago

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Pawan Kumar Adda, Product Manager

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Hey Ben, 

Gainsight for mobile has been something we have thought about multiple times, but are unsure of what use case would make it valuable for GS admins. Would love to connect with you sometime to learn some cases where a mobile app you augment your day-to-day workflow efficiencies. 
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Ben, Champion

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That would be great! In short, I am both the strategic leader of our Customer Success team and the Gainsight admin (for now). Thus, I sometimes have to switch hats while away from my MacBook Pro laptop and only have my iPhone or iPad.

An example request/question would be: "can I make a report and dashboard of NPS by X/Y/Z criteria for 2018? This is for the Executive Team". 

Obviously, I would like to action that request immediately, even if I only have my iPad. But drag and drop functionality does not work well on a mobile device, which is needed when making a Dashboard in Gainsight. 

Happy to talk further or think of other examples. Essentially, I am seeking the ability to do the majority (not necessarily all) of my work in the Gainsight backend while away from my primary machine.
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Pawan Kumar Adda, Product Manager

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Thank you, Ben, for taking time to chat with us over a call. Making web pages responsive and mobile device friendly is one of our goals at Gainsight. 

As with any cross feature/ platform projects, these changes take the time we set UI and design standards for the product. We are taking up work in chunks and will keep you posted when we have something more concrete to share. 
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Sagan Sherlin, Champion

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+1 on this request.  While a mobile app is highly request for our CSM's that do heavy travel - as an ADMIN this would be awesome!  
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Pawan Kumar Adda, Product Manager

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Sagan,

It would great to know what are some of operations/ actions that you envision performing on the mobile app as Admin? 
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Sagan Sherlin, Champion

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Hi Pawan!  From the basics of being able to reset someone, to generating reporting - to reviewing rules.