Create a Custom Cockpit View for CSM's

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I read in the documentation that admins cannot currently create a custom Cockpit view for CSM's.  Any idea of if/when that will be available?

https://support.gainsight.com/Product_Documentation/CTAS_Tasks_and_Playbooks/User_Guides/04_Create_C...
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Kate Green, Champion

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Posted 1 month ago

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Hitesh Sharma, Employee

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Hi Kate,

Ability for Admin to create a global view for all is in our roadmap. I have few questions related to the same,

1) Do you want to give CSM ability to edit the view?

2) Apart from Admin, giving ability to CSM's to share an existing filters with other will help?

Regards,
Hitesh
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Kate Green, Champion

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1) Do you want to give CSM ability to edit the view? - In this case would the edits apply to other users or just to the CSM that makes the edits?   If only to their own view, I think that should be fine.

2) Apart from Admin, giving ability to CSM's to share an existing filters with other will help? - Yes I think that it would be useful for CSM's to share their own custom views.
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Hitesh Sharma, Employee

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Hi Kate,

Thanks for your reply.

For 2nd one, would you be interested in having some permissions like who can share there view and with whom that can be shared? 
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Kate Green, Champion

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I'm not sure it would be necessary.  We don't currently prevent our users from viewing other people's CTA's and our CSM's are very self-sufficient and motivated.  I would imagine that a use case for sharing Cockpit views would be driven by some of our CSM's who are strong adopters simply sharing best practices with other users.

Do you have another example use case for permissions in this feature?
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Hitesh Sharma, Employee

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Not that i could think of at this point.
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Sagan Sherlin

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+1 I'm also following:

https://community.gainsight.com/gainsight/topics/when-creating-a-view-in-cockpit-is-it-possible-to-m...

Right now, the managers email me what they would like - I create and then send out documentation for the users to follow so they can have the same view.
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Kate Green, Champion

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Thanks Sagan - for your documentation, do you include instructions with screenshots?  Anything else you've found to be helpful?
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Sagan Sherlin

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Hi Kate!  When I'm creating the documentation that is specialized to our setup, I do include screenshots with instructions.  If I'm describing a page and it's features, I have comment boxes to explain the various areas.

For the Cockpit Views - I do write it all out and if I feel that pictures would help, I do add those as well - along with boxes to draw their eyes where I need them to look.

And if it's something that was requested by Management as Mandatory, I create the email in Outreach so I can track who opened vs. who hasn't...as sometimes they do as if it's been implemented or not by people. :)
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Kate Green, Champion

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Thanks! I love the idea of using an Outreach for sending the internal communication.