CoPilot email configuration

  • 2
  • Idea
  • Updated 1 year ago
  • Under Consideration
Is it possible to configure CoPilot outreaches so that, rather than everyone being bcc’d so no one knows who gets an email, that everyone in an email domain can see on the To: line everyone else at their company who got the email? This would help mitigate a lot of issues with mass communications.
Photo of Rish Singh

Rish Singh

  • 1,012 Points 1k badge 2x thumb

Posted 1 year ago

  • 2
Photo of Alex LeGay

Alex LeGay, Employee

  • 6,192 Points 5k badge 2x thumb
Hi Rish,

This is currently not possible and might raise some privacy concerns. Some companies may not want the end users to see who all got the email.
Photo of Matthew Lind

Matthew Lind, Champion

  • 3,604 Points 3k badge 2x thumb
We would utilize this functionality as well. In some cases, the 1:1 email paradigm doesn't match with how someone might communicate when using email 'natively'. For example, if the goal of the email is to engage the customer to spin up and schedule an EBR, one probably doesn't want to start 3 separate 1:1 threads, but instead would want to start 1 thread addressed to 3 people to start the collaboration.