Circle of Success - Partners and Distributors

  • 1
  • Article
  • Updated 8 months ago
I have been speaking with several people who are working to solve for Partners and Distributors in Gainsight. I'd like to begin the conversation here and then carry it on in a networking group if there is interest. 

I've included some of the questions that have come up in discussions:
  1. What criteria is being used to score partner health?
  2. What were the successful approaches taken to drive adoption with the channel team?
    • What were the unsuccessful ones?
  3. What kinds of CTAs are in place for Channel Managers?
  4. How are the CAMs/CSMs/AEs collaborating with others in the organization?
  5. How are are notes regarding the Partner being collected and/or consolidated?
  6. How is the Channel partnership being valued/tracked? 
  • What is considered success or value for the partner?
  • How do you include Gainsight as part of your discussion of a Partner's portfolio health?
  • What do you use to determine when you intervene when a customer in a Partner's portfolio is declining in health?
  • Photo of Lane H

    Lane H, Employee

    • 9,144 Points 5k badge 2x thumb

    Posted 8 months ago

    • 1
    Photo of Marcelo

    Marcelo, Champion

    • 3,412 Points 3k badge 2x thumb
    We are not currently implementing these use cases but would like to "hear in" on the conversation as I see us integrating partners in the future.