Choose AO Model in Survey 2.0

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  • Idea
  • Updated 2 months ago
  • Under Consideration
  • (Edited)
Can we have an option to choose Advance outreach model while creating a survey in Survey 2.0. Currently if we use a NPS question in our Survey by default it selects NPS survey model and creates an Advance outreach.
If i want to use Generic survey for the same then i have to create a new advance outreach and select this model
Photo of Anirudh Allika

Anirudh Allika, Employee

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Posted 2 months ago

  • 1
Photo of Abhishek Sivaraman

Abhishek Sivaraman, Senior Product Manager

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Official Response
Hi,

Valid point. We will be allowing users to be able to disable escalation and reminder email in NPS models as well. The ETA is unknown at this point but should be in the short term roadmap.

Thanks
Abhishek S
(Edited)