Choose AO Model in Survey 2.0

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  • Idea
  • Updated 5 days ago
  • (Edited)
Can we have an option to choose Advance outreach model while creating a survey in Survey 2.0. Currently if we use a NPS question in our Survey by default it selects NPS survey model and creates an Advance outreach.
If i want to use Generic survey for the same then i have to create a new advance outreach and select this model
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Anirudh Allika, Employee

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Posted 1 week ago

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Shravan Urs

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Hi,

I have also requested for the same option.
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Dan Ahrens, Official Rep

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Can you expand on the use case where you'd want to use an NPS survey question but NOT use the NPS survey model?
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Anirudh Allika, Employee

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In NPS survey model,escalation email & reminder email are mandatory even when i do not want to use these optionsĀ 
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Abhishek Sivaraman, Senior Product Manager

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Hi,

Valid point. We will be allowing users to be able to disable escalation and reminder email in NPS models as well. The ETA is known at this point but should be in the short term roadmap.

Thanks
Abhishek S