Checkbox to ignore case auto-assignment rules option in rules engine when creating a CTA.

  • 3
  • Idea
  • Updated 1 month ago
When building a rule to create a CTA it would be great to have a checkbox option that will tell rules to ignore case reassignment rules so CTA's aren't reassigned to the wrong user or queues.

Maybe somewhere during the setup action:

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Andrew Biehle, Employee

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Posted 1 month ago

  • 3
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Hitesh Sharma, Employee

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Hi Andrew,

Have we seen any issues because of this?

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Chris Mudd, Employee

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Yes Hitesh,

I have a customer experiencing this issue.  I will PM you the ticket for reference.